10% OFF All Campaigns + Only Pay When Approved 👇

FAQ

General

General questions. If you have any additional questions, please contact us using the form at the bottom of this page.

Our zero-risk policy ensures you only pay when your campaign is approved and placed. When you submit your song, we place a hold on your payment for up to 7 days while we pitch your music to our exclusive network of playlist curators. If your campaign is approved, we'll process the charge and notify you of your placement(s). Rest assured, if your song is not approved you will not be charged.

Our music promotion services are tailored to be simple and effective. All you have to do is choose your campaign, submit your song, and watch your streams and/or views roll in. Once you have submitted your song we send it to our internal curators/creators to listen to your track and determine if it fits their playlist/content. You will be added to the most relevant playlists within 7 days. You will be able to track your campaign progress and the playlists you were added to within your Members Media account.

Although we try to accommodate all music, sometimes we may receive very niche music that is harder to place. We try our best to ensure you get added to the most relevant playlist - if that can't happen, we can run an alternative campaign (eg. YouTube) or offer a refund, it's up to you.

You can send us an email at hello@members.media. We will get back to you within 1 business day.

It's business as usual! You will still be pitched and added to playlists in the same timeframe. Our support team will also get back to you within 1 business day.

We continuously pitch your music to the most relevant playlists until you get added. Our team carefully tracks your stream growth from the playlists you were added to, in an effort to hit your stream target. You may be added to more playlists throughout your campaign duration as we continue to push your song.

Each curator in our network is heavily vetted. This process includes analyzing their playlists using data from Chartmetric and distributors before adding them to our network. We also vet the playlists to ensure that the growth is solely from ad-driven or organic search sources. We strongly advise against using bots to boost streams as it can lead to your music being removed.

How long your campaign lasts depends on the size of your campaign, your songs genre, and approval timeline. While we can't control these variables, we ensure our campaigns meet your song's stream target by the end of the campaign. You will be added to playlists within 8 days. Once it's added to playlists, it might take 14-60 days to complete your campaign, depending on campaign size.

We try our best to get you pitched and added to the most relevant playlists possible. Please contact us directly at hello@members.media and we are happy to accommodate and find playlists that are a better fit for you.

Our goal is to help secure approvals for playlist campaigns as often as we can, however, our curators only accept songs that they believe fit their playlists. In the rare case that we are not able to find playlists that suit your music, we will contact you over email for next steps (choose an alternate campaign or a refund, the choice is yours).

Our playlist promotion service pitches your songs to carefully vetted playlists matching your genre and mood. Your song will remain on our playlists until your streaming target is fulfilled. If we're unable to secure placement for your submission, we will contact you over email for next steps (choose an alternate campaign or a refund, the choice is yours).

Usually within 48 hours of purchase. In rare cases, up to 8 days.

Playlist Campaigns

While we cannot guarantee a specific number of streams, we assure you that your music will be pitched in an effort to get you on the advertised number of playlists.

Each campaign size comes with a stream estimate based on data from past campaigns across various genres. Our many past campaigns with artists of diverse genres lets us know what works effectively.

It's crucial to note that the quality of your song plays a pivotal role in its performance. A well-produced, quality track will outperform a low-quality one.

Real ears will be listening to your music, and it's the quality of it that will entice them to stick around and explore more of your musical offerings.

While we ensure that your music reaches potential fans, it's the music itself that will determine the level of engagement and the number of streams you achieve.

You can track your campaign via your Members Media account - you will be given steps via email and on the thank you page upon purchasing.

From there, you can track your existing, past and future campaigns and see which playlists you were added to.

YouTube Promotion

Our YouTube Music Video Promotion involves using targeted advertising strategies to reach the ideal audience. By identifying and targeting specific demographics and interests, your campaign can increase video views, boost subscriber counts, and enhance overall engagement, helping to grow your fanbase and brand. As the campaign runs, we make adjustments to help you exceed your minimum view goal.

Ads must also comply with YouTube's advertising guidelines, therefore we cannot promote content that includes profanity, smoking, alcohol, violence, or nudity.If your submission is not approved we will reach out to you for a version of the video which does not include explicit content. If you do not have an alternative version of the video.

Yes, our YouTube campaigns reach your ideal audience by identifying and targeting specific demographics and interests. If you have specific regions or keywords you'd like us to focus on for your music or video, please let our team know, and we'll be happy to help.

If approved, your campaign will start within 3 to 7 business days.

Views will start appearing within 48 hours after your campaign begins.

How long your campaign lasts depends on the size of your campaign. Please see below for estimated campaign timelines:

  • 10-15k views: 7 days
  • 20-30K views: 10 days
  • 40-60K views: 14 days

To monitor your campaign, access the analytics tab within YouTube Studio.

Music Ads

Done-for-you Meta ad campaigns. Everything from creatives and targeting to ongoing optimization.

It's easy!

Simply pick your song, pick a campaign, and place your order. Your card will NOT be charged, only a card hold will be placed.

You'll then get an email with steps to access your account - you'll see a dashboard where you can configure your campaign further if you like, track its performance and more.

Upon placing your order we'll immediately get to work - we will listen to your song, prepare ad creatives, create an ad strategy, and launch the ad campaign on Meta, usually within 48 hours. Your ads appear.

Once your campaign is launched, only then will we charge your card.

The allocation varies per campaign: Your budget is distributed across strategy, creative production, optimization, and the ads themselves based on what your specific release needs.

What stays constant is our Performance Guarantee: If we don't outperform what you'd achieve running Meta ads on your own over 90 days, we'll run your next campaign for free.

It usually takes 48 hours for us to launch your campaign - and don't worry, your card will only be charged once/if your campaign is launched.

If we don't launch your campaign within 7 days of placing your order, your card hold is cancelled and you won't be charged.

We're so confident in our results that we'll put our money where our mouth is. If you run your own Meta ads campaign for the same release with no other promotion, no playlisting, no organic push, the same country mix, and generate more streams than we did over a 90-day period, we'll run your next campaign for free and match the budget.

This is why people choose us: we work tirelessly to manage, optimize and find winners for your campaign in the budgets and creative, without you having to do any work, knowing you are backed by our guarantee.

Self-serve tools hand you a dashboard and not much else. You still need to know what targeting to use, how to structure a campaign, and most critically, you need to make the ad itself.

Sometimes a self-serve tool will use AI to make the ad creative based on repetitive templates that consistently underperform, and Meta's algorithm can tell the difference.

We make native creatives (ads that look and feel like organic content), handle all the targeting, manage the budget, and optimize ongoing.

All of this requires effort and a 'hands off' approach is the easiest way to waste your budget on ineffective ads.

All of them! We've run campaigns for rap, pop, indie, country and beyond. Meta's targeting system doesn't care about genre. With the right campaign set up and ad creatives, it finds the right listeners regardless of whether you make hip-hop, classical, or hyperpop. What matters is the creative and the strategy, both of which we tailor per campaign.

Upon launching a campaign, you will have access to a dashboard that shows your campaign performance - metrics on everything from streams, impressions, ad creatives generated and beyond.

With our Performance Guarantee, you can rest assured that you will get the best possible results.

Absolutely not: this is a core part of what we do and where your budget goes towards. We make native creatives: video and static ads designed to blend into the feed rather than announce themselves as ads.

We test everything until we score winners for you, so we can put budget towards something that will yield the most results.

These perform significantly better than AI auto-generated content you see on 'self serve' platforms because they don't trigger the mental skip reflex. Most artists running their own ads never crack this, and it's a top reason DIY campaigns underperform.

As quick as 3-5 days. Sometimes it may take a bit longer (7-10 days) for our team to test more ad creatives until we find the best possible winners to put the budget behind. We'd rather test until we find winners to scale than waste budget on a mediocre ad creative.

With every campaign, you'll get: multiple video and static ad creatives made natively for your release, full campaign setup and targeting on Meta (Facebook + Instagram), a live campaign launched within days, and ongoing optimization for the duration of your campaign.

You'll also get access to a dashboard to track campaign performance and manage your campaign.

We usually run all allocated budgets through a 30 day period. Smaller campaigns may be run through 7-14 days.

All campaigns are run from our ad account as we have an optimized pixel that helps with targeting and effective results.

You do not need to create, set up or connect any ad account. We will handle the busy work!

To place your order, simply select your song and package size.

Once your order is placed, you'll receive an email with steps to log in and access your dashboard, where you can further configure your campaign if you wish.

You can do it however you like! Many artists run campaigns for each single or album cycle. There's no minimum commitment and no retainer.

We can certainly take a look. In most cases we still recommend producing our own native creatives - the difference in performance is significant.

But if your assets are strong, we can discuss incorporating them, please reply to the order confirmation email and our team will be happy to assist.

No. We work with artists at every stage, from debut releases to established acts. What matters is that you have a release worth promoting!

You can cancel a campaign if it hasn't started yet (usually takes around 48 hours start). Please email us requesting a cancellation and we will be happy to help.

You can also cancel auto-renewal for a campaign at any time.

It's your choice - upon placing your order, you can configure specific country mixes for your campaign on your account dashboard. By default, it's set to auto - we pick a balance of countries that is most likely to yield you long-term fans and consistent results.

Please make sure to select your country targeting before a campaign starts, as we may not be able to change the targeting once it's been set.

Absolutely not. We are simply creating ads and running them on Meta & Instagram to drive fans to your Spotify song. It's a tried and tested method used by everyone in the industry, from upcoming artists to major labels.

You will be able to track your campaign performance in your dashboard as well.

We offer a bot-free guarantee on all campaigns - if you only used us for music promotion and get any issues or artificial streaming detections, you get a full refund. Please contact us and we will investigate.

Absolutely not - driving relevant, targeted paid traffic through ads is actually one of the TOP ways to get the algorithm noticing your music, resulting in more algorithmic growth.

We offer a bot-free guarantee on all campaigns - if you only used us for music promotion and get any issues or artificial streaming detections, you get a full refund. Please contact us and we will investigate.

Certainly! While we recommend you use Spotify as your main destination for driving listeners, we can add your other music streaming links such as Apple Music, YouTube, etc.

You can do so in the campaign configuration settings within your account dashboard.

All campaigns you select are set to auto-renew by default. It is crucial to keep campaigns running as it will dramatically optimize over time and drive algorithmic momentum in later months.

You can choose to disable auto-renewal at any time in your campaign settings.

Unlike running your own ads or using a self-serve tool, we want to make sure you succeed.

We will always be working our magic to best optimize your campaign. But if at any time you are concerned about results, please email us and we will accommodate - whether it's trying a new strategy, re-allocating budgets to a different song, or trying a new promotion method - we will work with you to get a win!

An ad creative is the actual video or image that appears in someone's feed. Most artist-run ads are unoptimized or made with AI, which leads to bad performance. People scroll past them instantly. You get no traffic to your song.

We make native creatives: content that looks and feels like something they'd naturally stop and watch. It blends into the feed, earns the listen, and drives real people to your music.

The creative is the most important variable in any Meta campaign and it's where most DIY campaigns fail, so it's one of the core things we handle for you.

Playlisting puts your song in front of people who are already listening to music in a specific mood or genre, AKA passive discovery.

Meta ads (Facebook and Instagram) put your music in front of a specific person, in their feed, based on who they are, what they like, and how they behave online. It's active targeting.

The result is a more engaged listener who chose to click through to your music rather than just having it play next.

Our performance guarantee puts our money on the line, not just our word. If you run your own identical Meta ads campaign and generate more streams than we did, we'll run your next campaign for free and match your budget.

You're guaranteed to get incredible results without having to do any of the hard work of setting up, managing and launching ad campaigns.

We are also one of the top-rated music promotion platforms in the space, with thousands of reviews online, trusted by hundreds of thousands of artists around the world.

You could. But you'd spend weeks learning, making mistakes with your ad spend, and optimizing on your own, instead of making music. And none of those tools make native creatives for you, or take accountability for underperformance. We do.

Meta ads work for any genre when targeting and creatives are genre-specific. We've run successful campaigns in country, classical, metal, jazz, and more. The strategy is different, but the results are consistent. Our major label campaigns across diverse rosters prove this.

Meta ads are actually MORE powerful for emerging artists since you're not limited by an existing audience. You're buying access to exactly the kind of listener who will love your sound, based on behavior and interest targeting. This is how you build the first 1,000 real fans.

Yes. Within your account dashboard, you can manage and add budget as you please.

You can do everything from:

  • Track campaign performance with daily analytics
  • Configure campaigns as you like (eg. change country targeting)
  • Start new campaigns
  • Add additional platform links for distributed traffic
  • Manage your points balance
  • And more!

Streaming estimates are based on results from previous campaigns with Tier 1 country targeting (includes US, Western Europe, Canada, Australia, etc).

Yes! While Spotify is the mandatory main link we push music ads to, we can add additional links to your song for other platforms to capture listeners on other platforms.

You can add links such as Apple Music, Tidal and YouTube in your campaign settings within your dashboard.

Yes! By default, we automatically choose an audience and country mix that is most likely to resonate with your sound. You can choose exactly what groups of countries you want us to target in your dashboard before your campaign begins.

Yes for orders over $1000.