FAQ

Our campaigns are designed to be simple and effective, so you can focus on the music.

Once you purchase a campaign, our team personally reviews your track and submits it to the advertised number of verified curators who are most likely to enjoy and approve your music, which in turn will result in playlist placements. 

This gets your music in front of relevant audiences.

Your song is pitched within 7 days of purchase - you’ll receive a placement report by email with information on any placements or approvals and overall campaign status.

We focus on real submissions and curator relationships - no bots, fake streams, or automation.

While we try our best, not every submission will be accepted. Each curator decides what fits their playlist or audience.

Our job is to maximize your chances by pitching your music only to curators whose style and audience match your sound.

You can contact us through this form or send us an email at hello@members.media. We will get back to you within 3 business days.

Our zero-risk policy means you’ll always get what you paid for, or your money back.

We guarantee that your campaign will be submitted to the promised number of curators within 7 days, and you’ll receive a placement report confirming it.

If for any reason we can’t deliver as described, we’ll offer you an alternate campaign of equal value or issue a full refund, whichever you prefer.

This ensures you never pay for undelivered promotion.

To get your music on platforms like Spotify, YouTube, Apple, Amazon, Instagram, TikTok, and others, you'll need to use a distributor such as DistroKid, TuneCore, and CD Baby. These services make it easy to distribute your music widely, ensuring it's accessible across popular platforms.

It's business as usual! You will still be pitched and added to playlists in the same timeframe. Our support team will also get back to you within 3 business dayx.

Upon submission to curators, we continue to work on your song to get it as close as possible to the estimated stream count of your selected package.

We communicate with our network of curators to ensure that your campaign is on track to reach its target. Each curator within our network understands how many streams a placement on their playlist delivers each day.

We continue to work on your campaign even beyond the initial submission process to ensure you are satisfied with your Members Media order.

Each curator in our network is heavily vetted. This process includes analyzing their playlists using data from Chartmetric and distributors before adding them to our network. We’ve met many of our curators in person, and have consistent calls on a weekly basis with each of them. We strongly advise against using bots to boost streams as it can lead to your music being removed from streaming platforms.

Our curator network consists entirely of playlists that are optimized to rank high in organic searches, making it easier for listeners to discover the music they’re actively searching for on our playlists.

While all campaigns will be pitched to curators within 7 days, we will continue to work your campaign with curators.

You should see results roll in within 7-14 days of purchase.

How long your campaign lasts depends on the size of your campaign, your songs genre, and approval timeline. While we can't control these variables, we ensure our campaigns meet your song's stream target by the end of the campaign.

If we expect your campaign will take more than 3 months to complete, we will contact you prior to approval to ensure your campaign meets expectations.

We try our best to get you pitched and added to the most relevant playlists possible. Please contact us directly at hello@members.media and we are happy to accommodate and find curators that are a better fit for you.

While we try our best, not every submission will be accepted. Each curator decides what fits their playlist or audience.

Our job is to maximize your chances by pitching your music only to curators whose style and audience match your sound.

Your song may be placed in a playlist that includes multiple music genres. In these cases, the curator chooses a playlist that best matches your song's theme and style. For example, a summer playlist may feature Pop, House, and Folk.

Yes! If your initial submission doesn’t meet the advertised number of curator pitches or placements, we’ll reach out from hello@members.media to offer a free resubmission or alternate campaign.

You can also request a full refund instead,  it’s entirely your choice.

We want every artist to feel confident knowing their campaign is delivered properly and fairly.

Our campaigns are designed to be simple and effective, so you can focus on the music.

Once you purchase a campaign, our team personally reviews your track and submits it to the advertised number of verified curators who are most likely to enjoy and approve your music, which in turn will result in playlist placements. 

This gets your music in front of relevant audiences.

Your song is pitched within 7 days of purchase - you’ll receive a placement report by email with information on any placements or approvals and overall campaign status.

We focus on real submissions and curator relationships - no bots, fake streams, or automation.

Usually within 48 hours of purchase. In rare cases, up to 7 days.

Your song is placed on active playlists for a set duration based on the package you choose. The curator will remove the song once this period ends. If at any point you believe your song has been removed prematurely, please email us at hello@members.media so we can take a closer look.

The playlists you get added to are primarily North American / European based, although based on the genre/style of your music we may target more relevant audiences (eg. Latin America for reggaeton).

Our Monthly Listener campaigns are offered as both one-time purchases, and monthly subscriptions.  Our subscription plan renews every 30 days and maintains your monthly listener number at your desired campaign size.

Yes, for Monthly Listeners you can promote multiple songs on your artist profile. However, we can only promote one song per month. If you’d like to switch to a different song, you can request a change up to one week before your subscription renews.

Please note that it is very difficult to change tracks during an active monthly listener campaign, and it may take up to four weeks for monthly listeners to reach their target.

While we cannot guarantee a specific number of streams, we assure you that your music will be pitched in an effort to get you on the advertised number of playlists.

Each campaign size comes with a stream estimate based on data from past campaigns across various genres. Our many past campaigns with artists of diverse genres lets us know what works effectively.

It's crucial to note that the quality of your song plays a pivotal role in its performance. A well-produced, quality track will outperform a low-quality one.

Real ears will be listening to your music, and it's the quality of it that will entice them to stick around and explore more of your musical offerings.

While we ensure that your music reaches potential fans, it's the music itself that will determine the level of engagement and the number of streams you achieve.

Our YouTube Music Video Promotion involves using targeted paid advertising strategies to reach the ideal audience. By identifying and targeting specific demographics and interests, your campaign can increase video views, boost subscriber counts, and enhance overall engagement, helping to grow your fanbase and brand. As the campaign runs, we make adjustments to help you exceed your minimum view goal. If your submission is not approved, our zero-risk policy will ensure you are eligible for a refund.

Ads must also comply with YouTube’s advertising guidelines, therefore we cannot promote content that includes profanity, smoking, alcohol, violence, or nudity.If your submission is not approved we will reach out to you for a version of the video which does not include explicit content. If you do not have an alternative version of the video our zero-risk policy will ensure you will be entitled to a refund or an alternate campaign, it's your choice.

Yes, our YouTube campaigns reach your ideal audience by identifying and targeting specific demographics and interests. If you have specific regions or keywords you’d like us to focus on for your music or video, please let our team know, and we’ll be happy to help.

If approved, your campaign will start within 3 to 7 business days.

Views will start appearing within 48 hours after your campaign begins.

How long your campaign lasts depends on the size of your campaign. Please see below for estimated campaign timelines:

• 10-15k views: 7 days
• 20-30K views: 10 days
• 40-60K views: 14 days

To monitor your campaign, access the analytics tab within YouTube Studio.