If you do not receive a placement report email within 7 days of purchase confirming that your campaign was submitted to the advertised number of curators, you're eligible for a full refund.

To request a refund, please email hello@members.media with your order details.

Once processed, you'll receive an email confirmation. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your card issuer.

For subscriptions or memberships, you may cancel anytime before your renewal date to prevent further billing. If you need help with cancellations or refund requests for ongoing subscriptions, email hello@members.media and our team will assist you promptly.

For any questions or assistance, please contact us at hello@members.media. We are committed to ensuring your experience with us is positive and risk-free.