FAQ

Our music promotion services are tailored to be simple and effective. All you have to do is choose your campaign, submit your song, and watch your streams and/or views roll in. Once you have submitted your song we place a hold on your credit card and our team of curators/creators listens to your track and determines if it fits their playlist/content. If your song is approved we will process the payment on your credit card and begin your promotion. You will receive a report or instructions on how to view the success of your campaign. If your song is not approved we cancel the hold and your credit card is never charged.

Although we try to accommodate all music, some submissions are not approved. Our curators/creators only accept songs that fit their playlists/content. If your submission is not approved, our zero-risk policy will ensure your credit will not be charged.

You can contact us through this form or send us an email at hello@members.media. We will get back to you within 1 business day.

At Members our zero-risk policy ensures client satisfaction. We do NOT charge your credit card until we have secured an approval for your campaign. Instead at checkout we place a 7-day payment hold and if we are unable to secure approval we cancel the hold and your credit card is never charged.

To get your music on platforms like Spotify, YouTube, Apple, Amazon, Instagram, TikTok, and others, you'll need to use a distributor such as DistroKid, TuneCore, and CD Baby. These services make it easy to distribute your music widely, ensuring it's accessible across popular platforms.

Our curators, creators, and advertising specialists do not work on weekends, therefore we will ensure your campaign is pitched promptly the next business day.

We communicate with our network of curators to ensure that your campaign is on track to reach its target. Each curator within our network understands how many streams a placement on their playlist delivers each day.

For example, if the playlist placement receives 1,200 daily streams and we run this campaign for 50 days, we would expect to net out 60K streams.

1,200 daily streams X 50 Days = 60,000 Total streams

Each curator in our network is heavily vetted. This process includes analyzing their playlists using data from Chartmetric and distributors before adding them to our network. We’ve met many of our curators in person, and have consistent calls on a weekly basis with each of them. We strongly advise against using bots to boost streams as it can lead to your music being removed.

Our network consists entirely of playlists that are optimized to rank high in organic searches, making it easier for listeners to discover the music they’re actively searching for on our playlists.

How long your campaign lasts depends on the size of your campaign, your songs genre, and approval timeline. While we can't control these variables, we ensure our campaigns meet your song's stream target by the end of the campaign.

Our usual fulfillment time is

• 30-90 days for 5-10k streams
• 60-120 days for 20-35k streams
• 90-120 days for 50-70k streams
  

If we expect your campaign will take more than 3 months to complete, we will contact you prior to approval to ensure your campaign meets expectations. If you do not approve the timeline, our zero-risk policy ensures that your credit card will not be charged.

Although transitioning a track to different playlists may be challenging, we’re always here to help. If we are unable to transition to another placement we are happy to provide a full or partial refund depending on the stage of the campaign. Please contact us directly at hello@members.media if you have any questions.

Our goal is to help secure approvals for playlist campaigns as often as we can, however, our curators only accept songs that they believe fit their playlists. If your submission is not approved, our zero-risk policy will ensure your credit will not be charged.

Your song may be placed in a playlist that includes multiple music genres. In these cases, the curator chooses a playlist that best matches your song's theme and style. For example, a summer playlist may feature Pop, House, and Folk.

Yes, our network is actively growing and if we're unable to secure a placement today that may change in the near future.

Our playlist promotion service pitches your songs to our global network of curators matching your genre and mood. Your song will remain on our playlists until your streaming target is fulfilled. If we’re unable to secure approval for your submission, our zero-risk policy ensures that your credit card will not be charged.

We submit your song to our curators within 48 hours, who then take an additional 1-3 business days to approve or decline your campaign. The entire approval and placement process takes an average of 1-5 business days.

Your song is placed on active playlists for a set duration based on the package you choose. The curator will remove the song once this period ends. If at any point you believe your song has been removed prematurely, please email us at hello@members.media so we can take a closer look.

At the moment we cannot track geographical listenership.

Our Monthly Listener campaigns are offered as both one-time purchases, and monthly subscriptions.  Our subscription plan renews every 30 days and maintains your monthly listener number at your desired campaign size.

Yes, for Monthly Listeners you can promote multiple songs on your artist profile. However, we can only promote one song per month. If you’d like to switch to a different song, you can request a change up to one week before your subscription renews.

Please note that it is very difficult to change tracks during an active monthly listener campaign, and it may take up to four weeks for monthly listeners to reach their target.

Our YouTube Music Video Promotion involves using targeted advertising strategies to reach the ideal audience. By identifying and targeting specific demographics and interests, your campaign can increase video views, boost subscriber counts, and enhance overall engagement, helping to grow your fanbase and brand. As the campaign runs, we make adjustments to help you exceed your minimum view goal. If your submission is not approved, our zero-risk policy will ensure your credit will not be charged.

Ads must also comply with YouTube’s advertising guidelines, therefore we cannot promote content that includes profanity, smoking, alcohol, violence, or nudity.If your submission is not approved we will reach out to you for a version of the video which does not include explicit content. If you do not have an alternative version of the video our zero-risk policy will ensure your credit will not be charged.

Yes, our YouTube campaigns reach your ideal audience by identifying and targeting specific demographics and interests. If you have specific regions or keywords you’d like us to focus on for your music or video, please let our team know, and we’ll be happy to help.

If approved, your campaign will start within 3 to 7 business days.

Views will start appearing within 48 hours after your campaign begins.

How long your campaign lasts depends on the size of your campaign. Please see below for estimated campaign timelines:

• 10-15k views: 7 days
• 20-30K views: 10 days
• 40-60K views: 14 days

To monitor your campaign, access the analytics tab within YouTube Studio.